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How do I place an order?

Select the product, choose your preferred colour or size, enter the quantity, and click “Buy Now” to checkout or “Add to Cart” to continue shopping. If you need help, please contact us at joolihomefurniture@gmail.com.

How do I pay for my purchase?

We currently accept PayPal payments only. You can log in to your PayPal account to complete your payment securely.

How do I change or cancel my order?

Please contact us at joolihomefurniture@gmail.com as soon as possible if you need to change or cancel your order. Changes or cancellations are only possible before your order has been shipped.

Why has the price changed?

Prices may change from time to time. The price shown in your cart is the current price that will apply at checkout.

Shipping and Delivery

When will my order be delivered?

Furniture: Free Shipping (UK Only). We offer delivery via Royal Mail, DHL, DPD, YunExpress, and other reliable carriers. Delivery typically takes 3–7 working days.
Delivery to some remote areas within the UK may require an additional postage fee. Please contact us at joolihomefurniture@gmail.com with your postcode if you are unsure.

Will my large furniture order arrive in one package?

Large furniture items may be shipped in multiple packages due to carrier weight limitations. Packages may arrive on different days, so please allow extra time for all parts to arrive.

What should I do if my item arrives damaged?

Please contact us at joolihomefurniture@gmail.com within 3 business days of receiving your order. Include your order number and clear photos of the damage and packaging. Please keep the packaging until your claim is resolved.

Product Information

Where can I find the assembly instructions?

Assembly instructions are included with products that require assembly. If you need another copy, please contact us at joolihomefurniture@gmail.com.

Returns and Exchanges

How can I return a product?

We offer a 30-day return policy. To request a return, please contact us at joolihomefurniture@gmail.com within 30 days of receiving your item. The item should be returned in its original condition and, where possible, in its original packaging. Please do not send an item back without contacting us first.
Click here to view our Return and Refund Policy.

What if I receive a damaged, incorrect or incomplete item?

Please contact us at joolihomefurniture@gmail.com as soon as possible with your order number and clear photos of the issue. Please keep the item and packaging until your claim is resolved. If a replacement is unavailable, we will contact you to discuss the available options.